FAQs and Contact

Office Information and Frequently Asked Questions

What Are Your Therapy Session Rates?

Melissa Mellon, LMFT- $200 for a 50-minute session (EMDR Trained)

Dr. Crystal Sanchez, LMFT- $200 for a 50-minute session

Yuki Shida, LMFT – $180 for a 50-minute session (EMDR Trained)

Samantha Houston-Crook, LMFT – $180 for a 50-minute session (EMDR Trained)

Maria Lopez, LCSW – $160 for a 50-minute session

Lorraine Burga, LMFT- $160 for a 50-minute session

Erika Silva, LMFT- $160 for a 50-minute session

Alexandra Anguiano, AMFT – $150 for a 50-minute session (EMDR Trained)

Ana Fernandez, ACSW – $150 for a 50-minute session (EMDR Trained)

Kendall Gee, AMFT – $150 for a 50-minute session (EMDR Trained)

Alysha Kim, ACSW – $150 for a 50-minute session (EMDR Trained)

Catherine Villalpando – $140 for a 50-minute session

Do You Take Insurance for Therapy Sessions?

Melissa, Yuki, Alexandra, Samantha, Kendall, Alysha, Catherine, and Ana can bill as in network for Cigna for sessions after you confirm your coverage for psychotherapy services.

Melissa, Alexandra, Kendall, Alysha, Catherine, and Ana can bill as in network for Aetna for sessions after you confirm your coverage for psychotherapy services.

Depending on your health coverage, your therapy services may be covered in full or in part. If we are out of network with your insurance, we can provide you a superbill for you to submit to your insurance company for reimbursement. You would need to contact your insurance for specific information about coverage for psychotherapy services.

What Is Online Therapy?

Through a secure and confidential video platform, you can start counseling from the comfort of your own home. Before your appointment, an Orange County therapist will connect with you. Once we set an appointment, we will send you secure and confidential online intake forms and the link to our private virtual teletherapy platform. If you have any more questions, feel free to view our blog post on the topic!

What Type of Clients Do You Work With?

We specialize in working with women, young adults, teens, girls, and couples. We have extensive experience working with women and children that have experienced trauma and find that EMDR can be incredibly helpful in processing experiences and letting go of old patterns.

Melissa Mellon, LMFT also specializes in working with foster and adoptive families and is personally a foster/adopt mom.

How Long Does Therapy Usually Take?

Every client and situation is different. Some clients find that they get what they need in a few sessions and start to feel better after having a safe and comfortable place to get support. Other clients that have had a long history of trauma or a lifetime of unhealthy patterns may find that longer-term therapy may be most beneficial for them. We will work together to develop goals that are tailored and specific to meet your needs.

What Should I Expect At My First Therapy Session With an Orange County Therapist?

Finding an Orange County therapist who is a good fit is incredibly important for your therapy journey. We will spend the first session getting to know each other and work together to develop goals based on what you want to get out of therapy. At the end of the first session, we will decide if working together will be a good match. Before our first appointment, we will send you a link to our confidential client portal, where you will complete confidentiality and consent documents, learn about our practice, and tell us a bit about yourself.

What Type of Payments Do You Take?

We accept cash, check, and all major credit cards as forms of payment.

What Is Your Cancellation Policy?

If you are unable to attend a session, We ask that you give us as much notice as possible, but at least 24 hours notice beforehand. Without 24 hour notice, you are charged the full rate of the session.

Contact An Orange County Therapist Today! 

We understand there are many questions when it comes to finding the right therapist. We guarantee the end result is worth any searching it may take. Our Orange County-based therapy practice has caring therapists who would love to support you! You can view more info from our home page. To start, follow these simple steps:

1. Contact Moxie Family Therapy using the form below
2. Meet with a member of our team
3. Begin experiencing the rewards of therapy!

hello@MoxieFamilyTherapy.com | (714) 388-6119

17772 Irvine Blvd, Suite 209, Tustin, CA 92780

Let’s Connect! Drop us a message:

Services Offered at Moxie Family Therapy

We offer a variety of services at our Orange County, CA therapy practice. Mental health services Moxie Family Therapy provide include counseling for women, EMDR and trauma therapy, couples counseling, counseling for teen girls, family counseling, and counseling for young adults and college students. Contact us today to get in touch with an Orange County therapist.

Good Faith Estimate

Under the No Surprises Act (H.R. 133 – which will go into effect on January 1, 2022), health care providers need to give clients or patients who do not have insurance or who are not using insurance an estimate of the bill for medical items and services.

• This Good Faith Estimate shows the costs of items and services that are reasonably expected for your health care needs for an item or service. The estimate is based on information known at the time the estimate was created. 
• You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes (under the law/when applicable) related costs like medical tests, prescription drugs, equipment, and hospital fees.
• The Good Faith Estimate does not include any unknown or unexpected costs that may arise during treatment. You could be charged more if complications or special circumstances occur. If this happens, federal law allows you to dispute (appeal) the bill. 
• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
  • You may contact the health care provider or facility listed to let them know the billed charges are higher than the Good Faith Estimate. You can ask them to update the bill to match the Good Faith Estimate, ask to negotiate the bill, or ask if there is financial assistance available. 
  • You may also start a dispute resolution process with the U.S. Department of Health and Human Services (HHS). If you choose to use the dispute resolution process, you must start the dispute process within 120 calendar days (about 4 months) of the date on the original bill. 
  • There is a $25 fee to use the dispute process. If the agency reviewing your dispute agrees with you, you will have to pay the price on this Good Faith Estimate. If the agency disagrees with you and agrees with the health care provider or facility, you will have to pay the higher amount. 
• Make sure your health care provider gives you a Good Faith Estimate within the following timeframes:
  • If the service is scheduled at least three business days before the appointment date, no later than one business day after the date of scheduling;
  • If the service is scheduled at least 10 business days before the appointment date, no later than three business days after the date of scheduling; or
  • If the uninsured or self-pay patient requests a good faith estimate (without scheduling the service), no later than three business days after the date of the request. A new good faith estimate must be provided, within the specified timeframes if the patient reschedules the requested item or service.
• The No Surprises Act has a universal waiver form required — which Spoken Balance has adapted into an identical online form. You may view the PDF of the waiver here.
• This is the public disclosure of the “Good Faith Estimate”

Note: A Good Faith Estimate is for your awareness only. It does NOT involve you needing to make any type of commitment.

To learn more and get a form to start the process, go to www.cms.gov/nosurprises or call 800-985-3059. For questions or more information about your right to a Good Faith Estimate or the dispute process, visit www.cms.gov/nosurprises or call 800-985-3059. Keep a copy of this Good Faith Estimate in a safe place or take pictures of it. You may need it if you are billed a higher amount.

If you have questions or concerns, please reach out.